Delivery Information

KINDLY NOTE : Cash On Delivery option is available for orders within UAE Only. For orders that require shipping to Middle East & International countries, paypal and credit or debit cards are the only accepted payment method during checkout. will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

  • Our delivery locations include UAE, GCC & International countries deliverable through logistics partner Aramex.
  • Delivery charge of 29 AED applies for deliveries throughout UAE. For GCC and International delivery, delivery charges are calculated as per item weight during checkout process.
  • All our products are shipped within 5 days of placing the order in UAE and 15 days for international shipping

Cancellation policy

Customer can cancel their order within 24 hours by contacting us refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Our "3 Day Return Policy" is simple, convenient and hassle-free. While we would like you to keep and enjoy the item you've bought with , we equally want you to have the peace of mind knowing that an item bought can be easily returned within certain time-frames and conditions.

1. Returns must be done within 3 days from the time of delivery failing which return requests will not be accepted.

2. Should you wish to return your item(s) for a refund, original shipping cost will be deducted from your refund amount. Return shipping cost should be borne by the buyer. 

3. If you wish to exchange an item with another item (of same price) without deducting the shipping cost, you can visit Kata&Asana store. Any price difference can be adjusted at the time of in-store billing.

4. Returned items should be in their original packaging in good condition failing which returns will not be accepted.

After all, keeping our Customers happy is the whole point here and we'd love to hear from you at any time regarding any of your purchases made. 

You could contact our Customer Services Team 7-Days a week, 365-Days a year, to arrange a courier pick-up for your item and a quick Return. 

To ensure you are within the Policy time-frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an item. 

To do so, please visit our Contact Us page on our website for the different methods you could contact our Customer Services team.

Just remember– Check your item(s) as soon as you receive it in order to ensure your full satisfaction with your purchase(s) so that you could take advantage of our Simple, No-questions asked Return policy within the conditional time-frames for returning an item (see above).

Kindly Note : Refunds will be made to the original mode of payment.